TERMS & CONDITIONS

  • Products take 7 – 21 working days to produce, unless otherwise stated.  Please ensure that you order in advance.
  • Delivery is done through a courier service.  Your order will be send to your door so please provide us with a physical address where there will be someone available to receive the parcel. 
  • Trou tyd cannot be held liable for lost or stolen parcels, late deliveries, strikes or damaged goods. Please note that an additional handling fee shall be charged to the cost of delivery, if parcels are returned. Your parcel will be delivered within 72 hours after you have received your tracking number.
  • Prices as shown on the website and on our facebook page are subject to change without prior notice.  Prices are per unit unless otherwise stated. Please email us if you require a written quotation, info@trou-tyd.co.zaPrices exclude courier fee.  Full payment is required before any work commence.
  • Exact colour matching cannot be guaranteed.  Colour variations are unavoidable.  No reprints / returns / refunds will be done if colour varies and payment shall be settled in full.  
  • If you are not satisfied with a product bought, you can return it within 7 days from delivery date if a valid reason is given. We shall provide you with a credit note as we do not do refunds.  Please note that no refunds / returns / reprints shall be done on design / printing / websites once a proof has been signed off!  All courier fees shall be on the client’s account.  Please note: It is the client’s responsibility to supply us with good quality photo’s & correct information. It is also the client’s responsibility to place order in advance to ensure that delivery is on time.
  • For more information please send an email to info@trou-tyd.co.za

OUR BANK DETAILS:

D.ERASMUS

CAPITEC BANK

ACCOUNT NUMBER: 145 177 5324

BRANCH CODE: 470 010

Please use your Order Number as reference and send the proof of payment to info@trou-tyd.co.za